Terms & Conditions

Terms and Conditions

You must read and accept the following terms before sending us mail-in repairs.

We strive to provide you with the best service possible at the highest quality and most reasonable prices. To do this we need your help and cooperation.

  • There will be $100.00 insurance included in all standard shipments.
  • There will be a $50 charge added for all prior repair attempts. This is paid even if the device is a no-fix.
  • If you require more than the standard insurance, please specify this before your package is paid for and sent back so we may add the proper amount to the invoice.
  • We are NOT responsible for any accessories sent with the devices for repair. Please do not send SIM cards, chargers, boxes, or cases.
  • We will update you as we receive, work on, and finish your device. Do NOT open more than one line of communication with us, keep to one, such as email, messenger, or phone calls.
  • Our policy is that if the repair is not fixable or you choose to cancel or not continue with the repair or recovery, we stop all work, put the device back together without it functioning, leave the battery unplugged and the board will be left separated if it's a sandwich board. (If you want these no-fix items back in a state of working you will need to pay for that time spent with a bench fee of $75) Otherwise, repairs deemed “no fix”, will have no charges other than the reimbursement of shipping charges if we provided the labels unless otherwise agreed upon prior. (so long as no parts or donor board are used)
  • Repairs will be paid for in full before shipping the device(s). We will send an invoice once repairs are completed. The invoice is to be paid, then devices will be shipped back the same day if paid before 1 o'clock EST. If it's past that time frame our drivers do not pick up until the next business day.
  • If you need faster shipping than the standard FedEx GROUND, there is an option for Express, the cost for this is $25 per phone for shipping which covers both ways, and $75 for large packages such as PlayStation 5.
  • If you select Express this means the repair and shipping are being expedited. This incurs the above-explained shipping fees for expedited plus a queue jump fee of $50 per device.
  • B2B repairs mean Business to Business, which means we deal directly with you, and you deal with your customers. If you decide to have your customer contact us directly, we will confirm our existence and that's it. Please do NOT do this.
  • If a passcode is not provided and we cannot fully test the device, the work will be done and we will test everything possible using diagnostic software when needed. If the device could not be tested and it was not part of the initial repair or caused by us our warranty will not back this as we could not test it before or after repair without the passcode.
  • All donor boards needed and used will be at the expense of the customer, even in the event of a “no-fix” This is due to costs associated with these donors, inform clients accordingly. (We will let you know the costs of any donor needed)